Return Policy

Returns Procedure

How to Make a Return

Returns will be accepted within 15 days of shipping date, given the following guidelines are met.

To make a return, the first step is to send an email to  info@oakridgeoutfitters.ca. And include the following information:

  1. Reason for Return – refund or exchange
  2. If exchange, what you are wishing to make an exchange for
  3. Full name, address, telephone number and date of purchase

We will reply to you to advise on our ability to provide an exchange. If it is possible for us to provide an exchange we will do so. If it is not possible we will provide a refund provided the return is received within 15 days of original shipping and conditions below are met.

You are responsible for all costs of shipping, including returns and shipments of exchanged items.  Returns shipments will not be accepted at the store unless the shipment has been fully pre-paid.
For all returns or exchanges, items must not be washed, worn or damaged.
All original tags must be attached and you must include a copy of the original receipt.
Refunds will be provided to the original method of payment if all above conditions are satisfied.